/* صفحة الدعم العامة — النموذج المعتمد: محادثة مركزية (موبايل أولاً) */
.support-page-m2 {
    --sp-bg: #faf7f2;
    --sp-paper: #fffdf8;
    --sp-ink: #292524;
    --sp-muted: #78716c;
    --sp-clay: #c2410c;
    --sp-sage: #3f6212;
    --sp-bubble-out: #fff7ed;
    --sp-bubble-in: #ecfccb;
    --sp-line: #e7e5e4;
    font-family: "Vazirmatn", "Segoe UI", sans-serif;
    color: var(--sp-ink);
    background: var(--sp-bg);
    background-image:
        radial-gradient(ellipse 80% 50% at 100% -20%, rgba(194, 65, 12, 0.08), transparent),
        radial-gradient(ellipse 60% 40% at 0% 100%, rgba(63, 98, 18, 0.06), transparent);
    margin: -1.5rem -12px 0;
    padding: 1.5rem 12px 2.5rem;
    min-height: calc(100vh - 8rem);
}

@media (min-width: 576px) {
    .support-page-m2 {
        margin: -1.5rem -0.75rem 0;
        padding: 1.5rem 1rem 2.5rem;
        border-radius: 0 0 12px 12px;
    }
}

.support-page-m2 .support-m2-shell {
    max-width: 560px;
    margin: 0 auto;
    display: flex;
    flex-direction: column;
    min-height: min(70vh, 640px);
}

.support-page-m2 .support-m2-top {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1rem;
    gap: 0.75rem;
    flex-wrap: wrap;
}

.support-page-m2 .support-m2-title {
    font-family: "El Messiri", "Segoe UI", serif;
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--sp-ink);
    margin: 0;
}

.support-page-m2 .support-m2-soon {
    font-size: 0.8rem;
    font-weight: 600;
    color: var(--sp-muted);
}

.support-page-m2 .support-m2-faq-card {
    background: var(--sp-paper);
    border: 1px solid var(--sp-line);
    border-radius: 20px;
    padding: 1.15rem 1.25rem;
    margin-bottom: 1.25rem;
    box-shadow: 0 8px 30px rgba(41, 37, 36, 0.06);
    position: relative;
    overflow: hidden;
}

.support-page-m2 .support-m2-faq-card::before {
    content: "";
    position: absolute;
    top: 0;
    right: 0;
    width: 4px;
    height: 100%;
    background: linear-gradient(180deg, var(--sp-clay), #ea580c);
}

.support-page-m2 .support-m2-faq-card h2 {
    font-family: "El Messiri", "Segoe UI", serif;
    font-size: 1rem;
    font-weight: 700;
    margin-bottom: 0.5rem;
    color: var(--sp-clay);
}

.support-page-m2 .support-m2-faq-card p {
    font-size: 0.88rem;
    line-height: 1.65;
    color: var(--sp-muted);
    margin-bottom: 0.85rem;
}

.support-page-m2 .support-m2-faq-card .support-m2-cta {
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
    background: var(--sp-ink);
    color: var(--sp-paper);
    padding: 0.55rem 1.1rem;
    border-radius: 999px;
    font-size: 0.82rem;
    font-weight: 600;
    text-decoration: none;
}

.support-page-m2 .support-m2-faq-card .support-m2-cta:hover {
    opacity: 0.92;
    color: var(--sp-paper);
}

.support-page-m2 .support-m2-phone {
    flex: 1;
    background: var(--sp-paper);
    border-radius: 28px;
    border: 1px solid var(--sp-line);
    box-shadow:
        0 20px 50px rgba(41, 37, 36, 0.1),
        inset 0 1px 0 rgba(255, 255, 255, 0.8);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    min-height: 380px;
}

.support-page-m2 .support-m2-phone-top {
    padding: 1rem 1.15rem;
    border-bottom: 1px solid var(--sp-line);
    background: linear-gradient(180deg, #fff 0%, var(--sp-paper) 100%);
}

.support-page-m2 .support-m2-avatar {
    width: 42px;
    height: 42px;
    border-radius: 14px;
    background: linear-gradient(135deg, var(--sp-sage), #65a30d);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-family: "El Messiri", serif;
    font-weight: 700;
    font-size: 0.9rem;
    flex-shrink: 0;
}

.support-page-m2 .support-m2-who {
    font-weight: 700;
    font-size: 0.95rem;
}

.support-page-m2 .support-m2-status {
    font-size: 0.75rem;
    color: var(--sp-muted);
    margin-top: 0.2rem;
}

.support-page-m2 .support-m2-status .support-m2-online {
    color: var(--sp-sage);
    font-weight: 600;
}

.support-page-m2 .support-m2-ticket-pill {
    font-size: 0.65rem;
    background: var(--sp-bubble-out);
    color: var(--sp-clay);
    padding: 0.25rem 0.5rem;
    border-radius: 6px;
    font-family: ui-monospace, monospace;
    margin-top: 0.35rem;
    display: inline-block;
}

.support-page-m2 .support-m2-stream {
    flex: 1;
    padding: 1rem;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 0.65rem;
}

.support-page-m2 .support-m2-bubble {
    max-width: 85%;
    padding: 0.7rem 0.95rem;
    border-radius: 18px;
    font-size: 0.88rem;
    line-height: 1.55;
    align-self: flex-end;
    background: var(--sp-bubble-out);
    border: 1px solid #ffedd5;
    box-shadow: 0 2px 8px rgba(194, 65, 12, 0.06);
}

.support-page-m2 .support-m2-bubble.in {
    align-self: flex-start;
    background: var(--sp-bubble-in);
    border-color: #d9f99d;
    box-shadow: 0 2px 8px rgba(63, 98, 18, 0.08);
}

.support-page-m2 .support-m2-bubble .support-m2-time {
    font-size: 0.68rem;
    color: var(--sp-muted);
    margin-top: 0.45rem;
}

.support-page-m2 .support-m2-input-row {
    padding: 0.85rem;
    border-top: 1px solid var(--sp-line);
    display: flex;
    gap: 0.5rem;
    background: #fff;
}

.support-page-m2 .support-m2-input-row input {
    flex: 1;
    border: 1px solid var(--sp-line);
    border-radius: 14px;
    padding: 0.65rem 1rem;
    font-family: inherit;
    font-size: 0.88rem;
}

.support-page-m2 .support-m2-input-row input:disabled {
    background: #fafaf9;
    color: var(--sp-muted);
}

.support-page-m2 .support-m2-input-row button {
    border: none;
    background: var(--sp-clay);
    color: #fff;
    width: 48px;
    border-radius: 14px;
    cursor: pointer;
    font-size: 1.1rem;
    opacity: 1;
    flex-shrink: 0;
}

.support-page-m2 .support-m2-input-row button:disabled {
    cursor: not-allowed;
    opacity: 0.65;
}

.support-page-m2 .support-m2-input-row form {
    display: flex;
    flex: 1;
    gap: 0.5rem;
    align-items: stretch;
    min-width: 0;
}

.support-page-m2 .support-m2-shell--wide {
    max-width: 960px;
}

.support-page-m2 .support-m2-layout {
    display: grid;
    grid-template-columns: minmax(220px, 260px) 1fr;
    gap: 1.25rem;
    align-items: start;
}

@media (max-width: 767.98px) {
    .support-page-m2 .support-m2-layout {
        grid-template-columns: 1fr;
    }
}

.support-page-m2 .support-m2-sidebar {
    background: var(--sp-paper);
    border: 1px solid var(--sp-line);
    border-radius: 20px;
    padding: 1rem;
    box-shadow: 0 8px 24px rgba(41, 37, 36, 0.06);
}

.support-page-m2 .support-m2-sidebar-title {
    font-family: "El Messiri", "Segoe UI", serif;
    font-size: 0.95rem;
    font-weight: 700;
    margin-bottom: 0.75rem;
    color: var(--sp-ink);
}

.support-page-m2 .support-m2-thread-list {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
    max-height: 280px;
    overflow-y: auto;
    margin-bottom: 0.75rem;
}

.support-page-m2 .support-m2-thread-item {
    display: block;
    padding: 0.65rem 0.75rem;
    border-radius: 12px;
    border: 1px solid var(--sp-line);
    text-decoration: none;
    color: inherit;
    transition: background 0.15s, border-color 0.15s;
}

.support-page-m2 .support-m2-thread-item:hover {
    background: #fff;
    border-color: #d6d3d1;
}

.support-page-m2 .support-m2-thread-item.is-active {
    border-color: var(--sp-clay);
    background: var(--sp-bubble-out);
}

.support-page-m2 .support-m2-thread-subj {
    display: block;
    font-weight: 600;
    font-size: 0.82rem;
    line-height: 1.35;
}

.support-page-m2 .support-m2-thread-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 0.35rem;
    align-items: center;
    font-size: 0.68rem;
    color: var(--sp-muted);
    margin-top: 0.35rem;
}

.support-page-m2 .support-m2-alert {
    border-radius: 12px;
    margin-bottom: 1rem;
}

.support-page-m2 .support-m2-closed-banner {
    text-align: center;
    padding: 0.65rem;
    background: #f5f5f4;
    font-size: 0.8rem;
    color: var(--sp-muted);
    border-top: 1px dashed var(--sp-line);
}

.support-page-m2 .support-m2-hint {
    text-align: center;
    font-size: 0.72rem;
    color: var(--sp-muted);
    margin-top: 0.75rem;
    line-height: 1.5;
}